FAQ

Renting 101

We have a wonderful collection of curated garments for specific purposes available for rent for your next special event, music video or project. We specialise in unique and sometimes quirky pieces that are hard to find elsewhere. We are a specialised rental agency, so we don’t rent for wild parties or festivals. We rent for special events, media and design projects, and promotional collaborations. We won’t discourage you from renting garments for a wedding or special event, but our garments are pretty special too, so we want to know that those using them will take the proper care of them.


Renting is a great way to support the planet. It cuts down on the waste of buying something you will never wear again and allows you to try lots of different styles of clothing without taking space from your wardrobe. Special events are often occasions where you spend big bucks for the right outfit. This can include shoes, belts, bags and jewellery accessories. That’s a big spend! Save yourself shopping time and money by renting and save the planet while you’re at it!


Renting is easy. Choose your preferred garment(s), select your time period  (4 or 8 days), pop the item in your cart and pay! Make sure your delivery details are correct and you allow enough time between your booking and the date you need the garment to wear. We advise at least two business days before the event. We will add a free accessory to your cart to help kit you out.


In order to rent, you need to register for an account. We will collect some important information from you about your delivery details and payment methods so we can make sure you receive your garment in a timely manner and are able to have it returned to us in a timely manner.


We advise that you book your garment 1-2 days before your event, to allow a little extra time for delivery holdups. If you are outside of the next day delivery zone, please let us know so we can post it a day earlier. Return your garment in the resealable Hero satchel and add your return label. Take it to your nearest post office or drop it into a yellow express postal box on the day your rental period expires.


No one else other than the renter can wear the rented garment, unless you have named them in your rental contract. If you depart from these conditions you will lose your security deposit and may be charged an additional fee. Garments must be returned as soon as possible after use so as to make them available for future bookings. Just follow the instructions you receive in your rental pack.


We also make ourselves available by appointment if you have something in mind you would like to try on. If you have an event coming up and want to ensure the fit, please feel free to book your item online, and you can pop over to try it. If it’s not working for you, we can swap it out for something else, or refund you.


For more detailed information about the conditions of our rental policy, click here.

Does Honey from the Jar have a physical store?

Honey from the Jar does not currently have a physical store, but we can be found every Saturday at Fitzroy Market between 9am and 2pm. You will see different things at the market stall to what is featured here online, as we are constantly sourcing great items to bring to our range of regular customers. We also have a Depop store, where you will find items not listed on our website.

How do I know the item will fit?

Vintage items have different sizing labels to our current labels. They are often much smaller than the recommended size suggests. We do our best to provide accurate measurements for you and list the equivalent current recommended fit to ensure you are getting an item that corresponds to your size.

We do suggest that you get yourself a good tape measure if you are unsure of your current size and use this to compare your measurements with those supplied in the listing. We have a size guide to help you.

Can I return an item that doesn’t fit?

We accept returns for items that don’t fit you. Sometimes it’s just not right! We don’t accept returns on items that have been worn, or for buyer’s remorse. But we do expect that you will select your items carefully and responsibly. Items will be refunded in full excluding shipping after receipt and checking for quality control.

If you wish to return an item, please return it in the same packaging (our resealable Hero satchels or other received packaging) with your printed returns slip attached securely to the package. These can be printed at your post office if you don’t have access to a printer at home. We will contact you when your refund is being processed. Click here to view our Returns and Refunds Policy.

How do I use the Hero Satchel?

The Hero satchel your order will arrive in has two seals on the flap. Please very carefully cut along the dotted line when you receive your package (being very careful to cut only the flap). Once it is open you will see another line of tape which allows you to reseal the pack. Inside your pack you will find a returns slip and a self-addressed label should you need to return a purchase, or if you are renting, to enable you to send the garment back to us in a timely manner. Simply reseal your pack with your garment folded inside and add the adhesive label to the package. Drop it to your nearest Post Office or yellow express delivery Post Box. Returns are free. If you are happy with your purchase, no need to keep your satchel unless you would like to reuse it. Hero satchels are 100% compostable so you can pop it in your compost bin or dispose of it with your rubbish with a clear conscience. We aim to keep our process sustainable from sourcing to delivery.

How can I track my order?

Tracking information will be sent out to you once the order has been processed. You will receive an email to let you know when your order is on its way.

Do I have to sign for my order?

No, you don’t personally have to sign for your delivery. Anyone at the address at the time of delivery can sign on your behalf. If no one is home to receive your delivery, we can either leave it at the closest post office for you to pick up later, or we can leave it at your door. If you would like us to leave your package at your front door, please let us know in the ‘Additional Notes’ section at the check-out page. If you are using the rental service, we strongly recommend you have the item delivered to a location where you can receive it directly, to avoid any delays.

How much does delivery cost?

For items you purchase, a flat rate of $12.50 postage applies Australia wide. We run regular promotions that offer great savings, and if you spend $120 on purchasable items postage is free.

Our delivery fee for rentals is a flat rate of $15 anywhere in Australia (express service)– this covers your return postage also.

How quickly will my garment arrive?

The estimated standard delivery time is 1-2 business days – depending on your location. If you are outside the next day delivery network, it may take up to 3 business days to reach you. If you are renting a garment, please book your garment bearing this in mind.

How do I care for my purchase?

Each purchase comes with a detailed note about caring for your garment, including cleaning instructions and how to deal with specialist fabrics. If in doubt, you can message us via Instagram or Facebook, or send and enquiry through the website. Check out the blog section for special tips and tricks in caring for vintage items, stain removal, product reviews and mending tips.

I’ve been sent the wrong order. What do I do?

We want to sort out incorrect orders as quick as possible, so please contact us if you have received the wrong order. Return your order or the incorrect portion of your order as you would a regular return, leaving a note explaining the issue, and once we have received it we will refund you or resupply the correct item.

How does the Honey from the Jar rental service work?

There are two options to rent from us. Either rent online or come and try the garments by appointment.

To rent online: Find It: Search our collection by filtering size, colour and type.
Reserve it: Choose a delivery and return date and duration; you can choose to rent for either 4 or 8 days, or if you are a corporate client, we can negotiate a different timeframe for you.
Receive it: Your garment will be shipped out via Australian Express Post to your delivery address on your selected delivery date.
Return it: Reseal the Hero satchel to return your garment using the prepaid label in your parcel and return it to your nearest post office. We take care of all cleaning.

To rent directly: Contact us to make an appointment. Book a styling session or just come and try what you like.
Reserve it: Leave on the same day with your garment or reserve it for your event.
Return it: Return your garment by 5pm on your due return date, each additional day will incur a $30AUD late fee.

What does it cost to rent a garment?

The cost of renting a garment can be found in the listing and depends on the garment and the duration of the rental. The cost of the rental covers your usage, return shipping and garment cleaning after use. There is also a security deposit required for all garment rentals, which covers any damage to or loss of the garment whilst in your possession. This is refunded once the garment is returned. The security deposit is $50 per rental, but if you are planning on renting often, you might be better off joining our VIP club to access all the benefits attached to regular users.

How do I return a rental garment?

Simply place the garment back into the Hero satchel you received it in. Be careful to cut the satchel carefully open along the dotted line so you don’t damage the reseal section. Use the label enclosed with your order to readdress the satchel and drop it to your nearest post office or yellow express post box by 5pm on your 4th or 8th day of hire. (Your exact return date will be listed on the card included in your delivery.

Is there a late fee if I return a garment late?

We rely on our customers to return their garments on time so we can fulfil our orders to all our customers. If you return late unfortunately another customer may miss out, so please make sure you return your items by the due date. Please contact us on contact@honeyfromthejar.com.au if you are unable to return the garment by the scheduled return date. We will help you to get the item back to us on time. If you return your rental items late, a fee of $30 per day will be charged to the credit card you provided in your order.

What happens if I damage the garment I have rented?

We charge a refundable deposit on rentals of $50, included in your checkout. Once the garment is received back and quality checked by us, we refund your deposit. If a garment is deemed damaged above the $50 deposit value, you may be charged an additional fee to cover the difference. If the garment is deemed damaged beyond reasonable repair, then you will be liable for the full cost of the garment. Our garments are unique and there is only one of each of them, so we expect you to take great care of them. Please don’t force yourself into a garment if it doesn’t fit and take all reasonable care to wear them responsibly.

What if my rental ends on a Sunday or Public holiday?

Although Australia Post is closed Sundays and Public holidays, you can still take your return package to your nearest yellow express postal box. Your package will be sent back to us the following business day.

What happens if my garment doesn’t arrive within the specified delivery time?

All orders are shipped out two business days prior to the booking to allow two days for it to get to you. We strongly recommend when you make your booking, that you allow two days before your event within your booking period to ensure you have plenty of time for the delivery. If you are outside the next day delivery zone, please let us know so we can post a day earlier. If you allow two days before your event to receive your garment, there should be no issues with receiving it on time. In the event of your garment not reaching you in time, you will be issued a store credit, less shipping charges. Store credits will be automatically deducted from the total amount of your shopping cart next time you check out.

How does the VIP Club work?

The VIP club gives you access to special offers and early releases on our promotions. It also has a few options you can select if you plan to use the rental service regularly.

It’s free to join, but if you’re a regular renter you may decide to join our VIP Gold or Silver paid memberships which allow you to rent up to three garments a month for a set fee. Members receive free shipping and returns on all rentals and purchases from the online store.

If you are a corporate client, we recommend you join our corporate membership. This allows you to book garments online in advance, with the perks of free same day delivery anywhere in the Melbourne Metropolitan area, garment exchanges and invoicing. There are no limits on garment numbers and rental time periods are flexible.

How do I join the VIP Club?

Click here to join up now. The VIP Club will allow you to rent more often at a lower cost. You’ll get loyalty points and also save on shipping when you make a purchase. You’ll automatically receive special offers and discounts when we run store promotions.

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